COMPANY PROFILE
Faw Jiefang Engine Division
Wuxi Fuel Injection Equipment Research Institute FAW, FAW R&D Center Engine Development Institute to establish FAWDE, which is an important business unit of FAW.
MAIN PRODUCTS
Faw Jiefang, leading the way with Jiefang power, is a pioneer in opening up new paths
MAIN PRODUCTS
Electronic Common Rail - China IV
Faw Jiefang, leading the way with Jiefang power, is a pioneer in opening up new paths
MAIN PRODUCTS
Faw Jiefang, leading the way with Jiefang power, is a pioneer in opening up new paths
Through the accessory intelligent delivery system, integrate data, enter the delivery model, quantity, region, etc., automatically collect variables, and calculate the output reserve amount, reserve amount, etc. Intelligent and precise placement, reducing the replacement rate, and reducing the spare parts reserve.
A professional service expert team is composed of an off-site service technician team, a department-level expert team, and a factory-level expert team.
Off-site service technician team: More than 260 service technicians have passed rigorous theoretical and practical training, and have the ability to diagnose and repair National VI products to achieve cross-regional service support.
Department-level expert team: More than 20 full-time service engineers provide professional maintenance guidance, and rush to the scene as soon as possible to assist the service station to deal with difficult problems.
Plant-level expert team: 6 plant-level technical expert teams composed of R&D, quality assurance, supporting and supplier technical experts to jointly respond to market emergencies.
Users can send service requests through multiple channels to obtain quick service response that liberates power.
End users, dealers, and vehicle manufacturers can contact the call center through any channels such as 400 service hotline, Premium Core Service APP, regional service managers, vehicle plant offices, service stations, parts dealers, etc. The call center will provide real-time services Order processing, solve customer consultation, customer repair, service appointment, customer complaints, customer care and other issues.
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