New Service Benchmark in the Engine Industry
There are 2058 authorized service stations, 21 regional service centers, 32 automatic control parts warehouses, 65 first-level franchise stores, 16 second-level franchise stores,
It has 6 overseas offices in Russia, Vietnam, Chile, Iran, South Africa, and Indonesia, and 125 service stations in 37 countries and regions in Asia, Africa, South America, and Europe. Provide all customers with the most professional, fastest and most satisfactory service
Through the accessory intelligent delivery system, integrate data, enter the delivery model, quantity, region, etc., automatically collect variables, and calculate the output reserve amount, reserve amount, etc. Intelligent and precise placement, reducing the replacement rate, and reducing the spare parts reserve.
A professional service expert team is composed of an off-site service technician team, a department-level expert team, and a factory-level expert team.
Off-site service technician team: More than 260 service technicians have passed rigorous theoretical and practical training, and have the ability to diagnose and repair National VI products to achieve cross-regional service support.
Users can send service requests through multiple channels to obtain quick service response that liberates power.
End users, dealers, and vehicle manufacturers can contact the call center through any channels such as 400 service hotline, Premium Core Service APP, regional service managers, vehicle plant offices, service stations, parts dealers, etc. The call center will provide real-time services Order processing, solve customer consultation, customer repair, service appointment, customer complaints, customer care and other issues.