3,700 Meters Altitude, 160 km Journey! FAWDE Cross-Border Rescue Delivers Heartwarming Service

Wheels keep turning, carrying livelihoods through wind and rain, and holding hope along the way.

For truck drivers, the greatest reassurance is having reliable support behind them—and the greatest comfort is knowing help will come even in desperate moments.

A Cross-Border Rescue Between China and Kyrgyzstan

A heartwarming rescue story recently unfolded between China and Kyrgyzstan, touching countless people online.

Rapid Response: 23-Member Rescue Team Assembled Across Borders

On April 8, truck driver Zhang Yinjun was driving his FAWDE J6P (license plate: Qing A26441) on a cross-border transport route in Kyrgyzstan when a sudden vehicle failure forced him to stop, leaving him stranded in a difficult situation.

In a foreign country, with language barriers and no immediate help available, Zhang found himself completely isolated.

Despite the vehicle being out of warranty, his company decided to reach out to FAWDE’s service team for assistance.

Without hesitation or delay,FAWDE immediately activated its emergency response system, coordinating domestic and overseas service teams.
A professional rescue team of 23 members was quickly assembled.

That same night, the team conducted remote diagnostics and determined the issue:
a broken turbocharger impeller caused by prolonged operation, rendering the vehicle inoperable.

However, the rescue faced major challenges—local spare parts were scarce, and cross-border logistics were extremely difficult.

“We will deliver the parts at all costs, as fast as possible,”
declared a staff member from FAWDE Xinjiang.

Within hours, the required parts were shipped by air from Xinjiang, cleared customs rapidly, and transported overland to the site.
In just one day, the parts successfully arrived, securing valuable time for repairs.

Extreme Challenge: 80 km of Snowy Roads, 14 Hours of Continuous Work

Even more difficult than transporting parts was the harsh journey and extreme environment.

FAWDE’s Kyrgyzstan service team—three members—set off early on April 9, aiming to arrive before the parts.

They traveled over 80 kilometers through high-altitude icy mountain roads, a journey that took more than 10 hours under dangerous conditions.

Service staff thoughtfully prepared snacks for users

The repair site was located at an altitude of 3,700 meters, with temperatures dropping to -20°C (-4°F).
The thin air and extreme cold made even basic tasks difficult—tools were hard to hold, and fatigue set in quickly.

Yet the team pressed on with unwavering determination:
repair the truck and ensure the driver’s safe return.

Carry out maintenance

From 8:00 PM on April 9 to 10:00 AM the next day, the team worked non-stop for 14 hours—disassembling, replacing parts, and testing the vehicle with precision.

Carry out maintenance

No hot meals. No rest. Just a race against time and freezing temperatures.

Carry out maintenance

When the truck finally restarted smoothly, Zhang Yinjun was overwhelmed with emotion.
Relief and gratitude replaced his earlier anxiety and helplessness.

Full Protection: 80 km Escort for Complete Safety

After completing the repair, the service team did not leave immediately.

Instead, they escorted Zhang for another 80 kilometers, carefully monitoring the truck and ensuring no hidden issues remained, only departing after confirming complete safety.

Later, Zhang’s company shared a heartfelt message:

"No matter where the truck goes, FAWDE service will be there."

"In a foreign land, you warmed our hearts."

More Than a Truck — A Reliable Partner

23 rescuers.
14 hours of continuous work.
80 km of icy roads, plus 80 km of escort.

Behind these numbers lies FAWDE’s commitment, responsibility, and brand warmth.

FAWDE is not just a truck manufacturer—it is the strongest support for every driver.

Since launching its “Moving Service” initiative, FAWDE has remained committed to a customer-first philosophy:

Wherever truck drivers are, FAWDE service will be there.

The wheels never stop—and neither does the service.

To every hardworking driver:
Keep moving forward with confidence—FAWDE will protect your journey every mile of the way.